Frequently Asked Questions

How do I place an order?

Visit our website, choose your favorite cake, customize it if needed, and place your order in just a few clicks.

Can I schedule a delivery for a specific date and time?

Yes! You can select your preferred delivery date and mention a time slot during checkout.

Do you offer same-day delivery?

Yes, for selected cakes in Lahore. Custom or large cakes may require 1–2 days' notice.

 

Can I cancel or change my order?

You can modify or cancel your order up to 24 hours before the scheduled delivery. Contact our support team to assist you.

Do you make custom-designed cakes?

Absolutely! Share your design idea or reference photo, and we'll create a custom cake just for you.

What cake flavors do you offer?

We offer chocolate, vanilla, red velvet, coffee, pineapple, and more. Flavors may vary by cake type.

Do your cakes contain eggs?

Yes, but we also offer eggless cakes on request. Please mention your preference during checkout.

 

How should I store the cake after delivery?

Keep the cake refrigerated, especially in warm weather. Take it out 20 minutes before serving for best taste.

 

What are your delivery hours?

We deliver daily between 11 AM and 9 PM across Lahore.

 

Do you deliver outside Lahore?

Currently, we only deliver within Lahore. For special requests, feel free to contact us.

 

What payment methods do you accept?

We accept Cash on Delivery, Bank Transfers, and online payments through secure gateways.

 

Is there a delivery fee?

Yes, a standard delivery fee applies based on your location in Lahore. It’s displayed at checkout.

 

What if I receive the wrong or damaged cake?

We sincerely apologize. Please contact us immediately with a photo, and we’ll resolve the issue quickly.

 

How can I contact Cakelecious?

You can reach us through WhatsApp, email, or our Contact page. We respond quickly and are here to help!

 

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